I’ve been trying to install “Websafe” on our home internet to keep our children safe online. When I click on the link nothing happens. Please can someone help!! I have been ringing and ringing virgin and have had no luck online at all!! I need to install child safe settings ASAP as concerned for teenagers safety online!! It’s so frustrating I’m really hoping someone will be able to help me on here I have wasted all last night and this morning trying to install websafe!
Thanks for your post and welcome to our community.
Very sorry you're having an issue activating web safe, I know you're keen to do so.
We're currently having an issue with customers online accounts and email accounts, so this could be linked and preventing you from activating web safe online. A ticket has been raised with our team and should be fixed by 7am tomorrow.
If you would like me to take a closer look in the meantime and see what we can do from here then please reply to the message I'm sending now.