can't buy TV shows

[gaz2210]

Recently, the technician installed Broadband and some TV box, as the package is Broadband + Stream or whatever it's called, and the problem is with the TV Box, when I want to buy any TV ( Lionsgate, Sky, etc... it says error that says it can't be done through the TV box and to call the number. what could be the cause of it?

[Ilyas_Y]

Hey there @gaz2210, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the problems you are facing when trying to get the add-ons for your Stream box.
Are you able to reboot the entire setup including the broadband? If the issue still persists, please send a picture, try to avoid any personal information as well.
Let us know.

Kind regards,
Ilyas.