Virgin Media Community

[Sirog1967]

Can someone please explain why I can not order a stream box without my monthly bill going up by £19.

I have put an email to the executive office but in the meantime any ideas why this has happened, I want the stream box to watch live TV 

[Sirog1967]

I wanted the stream box because I have no live TV so looks like I will miss the Jubilee coverage

[BlueLou · Accepted solution]

DM me your account details I’ll look into it 

[Sirog1967]

Oh well, looks like I am not going to get one now. Still not sure why

[Molly_T]

Hi Sirog, thank you for returning to the thread to keep us updated. 

Do you still need support with this? Or have you heard back from BlueLou and the executive team regarding your complaint? 

Just let us know if you need any further help and we will investigate further for you! 
All the best. 

[Sirog1967]

Thank you, BlueLou is still working on it for me. Hopefully a resolution should be soon

[Sirog1967]

Not sure how much I can hold out waiting to see if I can order the stream box.  The uSwitch discount seems to have killed it for me. 

[Molly_T]

Hi All, Just returning to keep this thread updated. 

Thank you to Sirog1967 for PMing with me.  was able to advise further detail regarding your package discounts and expiry dates via PM. I have been able to order the new 'Steam' box as part of your package, retaining the uSwitch discount. 

I hope all goes well when it arrives, please do get back in touch if you need any further support. 

All the best! 

[Sirog1967]

Just to say thanks for Molly_T for sorting everything out for me. Looking forward to Stream box arriving on Wed 

[Zach_R]

Hi @Sirog1967,

Thank you for the update and for the kind words. I'm really glad to hear that my colleague was able to help you out.
 

Please do let us know if there's anything more that we can help you out with.

Thanks,