Virgin Media Community

[Jade51787]

Hi 

I have a stream box which came with my broadband subscription.  This will not work at all.  There’s a light on the box but it just shows me a charging port image on screen when first switching the power on but afterwards nothing shows and the device does not operate at all? 

should I contact Virgin directly.  

many thanks in advance. 

[newapollo]

Hi @Jade51787 

There have been a number of Stream boxes sent out with faulty power leads.

Do you have a spare usb power lead you can try?

Some people have also found that by holding the power button whilst connecting the power usb that a menu appeared that allowed them to do a software update and then connect

[Jade51787]

Thanks Dave 

I have tried a different power lead unsuccessfully but I will try the second piece of advice and see if that makes a difference.  

Thank you for your response.