Virgin Media Community

[unisoft]

Hi VM,

Right so after original Stream box being replaced and working for a few weeks, a few days ago I rang Customer Services to report error code CS2017. The box is happily connected and passes all diagnostics tests and the catch-up apps work on the box without fault.

It is just the Live TV channels (free or subscription) that give a black screen and CS2017 Channel Failed message and to ring Virgin. I have a subscription I can't use at the moment.

It looks like my box is either denied on the network for live tv or a node/network configuration issue. CS told me that Stream has no live tv channels so I think you owe me a refund for subscriptions then 😉

[unisoft]

FIXED.

So despite DNS over TLS working for years with Adguard DNS, this was the cause of the Stream box not working for Live TV channels but working for apps.

I can only assume something was changed at VM within past week, or VM had tracking urls that were were being blocked because they were tracking/monitoring what people were watching and the block causes the stream to fall over.

Setting an exemption on my router to make it use a non-filtering DNS service made it work. This is not how I like to run my network though and operators should not be dictating this - so going to have to likely dump the Stream service I think, although it's in an isolated VLAN anyway away from other devices.