Virgin Media Community

[fellowes50]

Just tried to self install my new stream box and got the following message - account retrieval error code CS1011, cannot do anything .

[stevemorgan]

You should get a text when it is up and running, to speed it up dial 150 from your virgin phone and it my be activated quicker.

[fellowes50]

I do not have a virgin phone 

[stevemorgan]

Try 0345 454 1111

[BlueLou]

---

@stevemorgan wrote:

Try 0345 454 1111

---

If you call that number then make sure you put your account details in when asked. 

are you all sorted now @stevemorgan ?

[stevemorgan]

Yep it’s all working now thanks. It’s a powerful wee box.

Just the billing issues remain that we discussed on PM

[fellowes50]

I have been told they are not receiving a signal at Virgin media so it looks like I have a faulty box . So much for self install , I now have an engineer coming out , Bloody fantastic , and what a joke .

[fellowes50]

My stream box is faulty out of the box.

[newapollo]

EDIT - deleted reply after seeing OP's original posts as you can't reset a Stream box if it hasn't been activated

[stevemorgan]

Just incase the same thing is happening as what happened to me.

All I was getting was the welcome screen for a few seconds then the screen went black and nothing else. I then turned my TV off and on again and up it came.