Virgin Media Community

[braysoj1]

Won’t let me remove sky essential stuck on this 

[MarcosG260492]

Welcome to the club. I am in the same position, have been for over 2 weeks. Nobody has a clue at Virgin how to fix it. 

[MarcosG260492]

 

[MarcosG260492]

On the picture I posted although it states that I have essential entertainment- these channels don’t work. Sky Cinema/Sport has showing “adding” for about two weeks - I have lost interest over these channels now. I just want all the stream subscriptions removed and want to ensure that I don’t pay for the channels that are showing as live but which I don’t have access. 

[Ashleigh_C]

Hi there @braysoj1 

Thank you so much for your post and welcome back to the forums.

I am so sorry to hear that you have faced this issue with your services, can I ask what happens when you try to access the BT Sport channels? 

[Braysoj]

Mines sky essential. It let me view the channel in the box, but it will not let me remove it online.

[braysoj1]

 
be like that for the last 2 days 

[John_GS]

Hi @braysoj1 

Thanks for posting and welcome back to the community.

I can see you've spoke to the team since the post, they have raised a fault work order to the relevant team. However, I can also see that this Sky Essentials was removed last week, about 6 days ago. Are you still seeing the error on the box? If so, let me know and I'll keep the work order open.

Kind regards.

[braysoj1]

Yes won’t let me add it and your staff on the phone are shocking 

[braysoj1]

Stuck on adding been like for ages