on 04-10-2023 09:37
Hi,
We're aware that some of you may see an error code CS2002 when watching on the Virgin TV 360 and Stream. A fault ticket has been raised under F010987379 and we're sorry for any inconvenience caused and thanks for your patience whilst we work on the fix.
on 05-10-2023 11:50
Hi,
We've identified the issue and are working towards a fix which we aim to roll out next week.
Thanks,
on 11-10-2023 14:43
We've been advised an update has been issued this morning which should resolve this issue. Any customers experiencing similar difficulties should open a thread for further support.
We apologise for any inconvenience this issue may have caused.