Hi there, I’m new around here, so be gentle on me if I’ve posted in the wrong place 😊.
I’ve called multiple times to try and obtain a stream box, we don’t have TV aerial in our bedroom and it would be useful for watching basic TV when upstairs.
Our current package is gig1 with phone. No TV service whatsoever. We also have a special price set up by the loyalty team at renewal, along with volt (so we pay for m500 and volt upped our package to gig1 a couple of weeks ago).
Anyway, the people on the phone line are trying to up our package price by over £28 a month just to get the stream box, with a new 18 month contract. I’m very happy to pay the £35 Activation fee, but nothing else, unless I choose to.
i thought I was getting somewhere on Thursday, and a chap knew what I was talking about, kept telling me he needed to make some back end change, then was left on hold for over an hour and disconnected. 😞
Is it possible to progress this, or is Stream just not possible for those with loyalty discounts?
Thanks in advance