When I try to sign up for Netflix through the Virgin Media Stream service, to get the 10% discount, I nearly always get an error message. When I manage to sign up successfully, it always yanks my Netflix membership away after a week or two.
I've tried contacting Virgin Media support. I was on the phone for about an hour, being forwarded from department to department, having to explain my issue over and over again.
At some point, I was forwarded back to the switchboard. At some point, one of the reps tried to sell me an upgraded package! Why would I want an upgrade on something that doesn't bloody work?
Eventually, I was told that the issue would be resolved after 24 hours. It wasn't.
Has anyone managed to get it working, or to bend Virgin Media's customer service against its will to the point that they'd actually help you? If so, how did you manage it?
For now, I've lost interest in this discount. Frankly, 70p isn't worth the time I've wasted. I'm clearly not going to get the discount anyway. Instead, I've just switched back to using Netflix with my PayPal account.
I'm thinking of reporting Virgin Media to the Advertising Standards Authority.
