Virgin Media Community

[theterminator21]

Hello,

I got my stream box delivered early (delivery date was today) and I phoned this morning to get it activated and I’m unable to find where to add the TV Packs.

If I go to the VM Upgrade app on the apps list I get the something went wrong screen and if I go online and try it there I get the something went wrong screen?

is everyone else in the same boat or is it just me?

Thanks in advance

[theterminator21]

 

[joebloggs]

I am in the same boat! And trying to add them on the box itself brings up an error and a QR Code.

[theterminator21]

Forgot to update this but at around 3pm yesterday I was actually able to add the packs on. Might be a backend provisioning thing hadn’t run yet or something

[joebloggs]

Ah nice! I’ve had mine for several days now and still messing up, soo called them, but all they could do was raise a ticket soo likely will never work for me, similar to the fact I’m never able to upgrade my package online.

[BlueLou]

---

@joebloggs wrote:

Ah nice! I’ve had mine for several days now and still messing up, soo called them, but all they could do was raise a ticket soo likely will never work for me, similar to the fact I’m never able to upgrade my package online.

---

Can you DM me your account details please?

also anyone else having this issue 

[joebloggs]

I rang Virgin Media faults and all they could do is raise a ticket, but do you still want me to message you my account details? 

thanks 

[BlueLou]

Yes please 

[ashjones01]

Yes I'm having this issue also, cannot add packs via TV or through account online

[mark_84]

I have the same issue box activated today. Have sent my details in a private message. Thanks