Virgin Media Community

[jamdonut79]

Hi there, I am on the essentials broadband plus stream package for 20 pounds per month. I have been trying to add on the essentials entertainment subscription for about 2 months now 🙈 Many Many phone calls and Web chats later I yave been told today that you can't add anything to this package! Is this right? Please tell me your experiences 🙏 👍

[Pmf2]

Hi there, 

I switched to essentials broadband plus stream last week, £20 per month package.

I managed to add essentials entertainment (£8), Sky Sports and Cinema collection (£28.75), and BT Sport (£10) using my remote control. Go to the apps section on your stream box and you should see an upgrade app there then just select the tv upgrade options you would like. The prices quoted above end on 31 March I believe although are valid for 18 months from your upgrade date.

Hope this helps,

Paul

[Kath_F]

Hi jamdonut79, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you've had issues with updating your package. 

You can add subscriptions to your Stream box and this can be done as Paul has posted above. 

If you have any further issues, pop back and let us know. 

Thanks, 

[neilied]

Could I sign in to existing Disney plus account? I have 12 months inclusive with O2 mobile and Waldo don’t want to have to pay in addition.

[Kath_F]

Hi neilied, 

Thanks for your post and enquiry about your Disney subscription. 

You will be able to log in using your existing details. Once logged in though it's worth updating your payment details to pay via Virgin Media as that way you'll get 10% credit back on the subscription. You get this back on any of the entertainment subscriptions you add to Stream so if you have Netflix or others then you can do the same with them too 😊

If you have any further queries, please let us know. 

Thanks,