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stream subscription issue

Joining in

I have a stream box and i cannot subscribe either on tv or website to extra packages  , message tells me there is a technical issue on tv app  and online website  goes tthrough motions but does not add subscription .

I have tried contacting customer services but getting nowhere .

Any help would be appreciated .


Forum Team (Retired)
Forum Team (Retired)

Hi @17aml 


Thanks for your post and sorry to hear about the issue with your stream box


For package changes we will need you to contact our customer service team team on 150 [from any VM mobile or landline] or 0345 454 1111 whom will seek to get this added for you 🙂



Forum Team

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Joining in

I have the same issue, can I ask if you had any further help vm

Please explain how this works I had been through every department and no resolution 

Hi there @Jacjac 

Thank you so much for your post and we are so sorry to hear that you are also experiencing this issue! 

We are not able to arrange package changed via the forums but if you give us a call on 150/0345 454 1111 then our teams will add any new subscriptions for you.