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sport subscription and essential entertainment subscription not working

Joining in

my sky sports-movies and essential keeps saying adding and it aint changed since i started the box up please help


Joining in

and this is my second box and still not working

Hi there @Thabritishone 


Thank you so much for your post and welcome to the community forums, it's great to have you here.


I am so sorry that you are experiencing these issues with your service, I'd be happy to take a look into this, would you be able to power the box on so we can run some checks? 


Please do let us know when this is switched on.