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Unable to login to Virgin TV Go

Joining in

Whenever I try to login to Virgin TV Go I get an error saying Oops, I cant be logged in, Sign in is currently not possible. Please check back soon. Recently moved house if that makes a difference..


Very Insightful Person
Very Insightful Person

Hi @jackt24 

If you've recently moved house then it's possible that your My Virgin Media hasn't been transferred to your new account which will prevent you logging into TVGO.   

When you log into My Virgin Media  does it show your new account and new address, or your old details?

I don't work for Virgin Media.
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It has my new details.

FYI also, after I couldnt access my servies yesterday a friend logged on with his and it worked, so its definitely account related and not my PC. 


Hi jackt24


Thank you for your post and welcome to our community.


I am sorry to hear you are having some issues logging into TV GO.


Does this happen on multiple devices?


Please pop back to me when you can. 



Vikki - Forum Team

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