on 18-04-2023 19:45
Got broadband and stream plus sports channels. After 4 months I have been told tvgo can’t be used with stream. The website states it can - who can clarify this?
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18-04-2023 20:06 - edited 18-04-2023 20:08
Of course you can use the Virgin TV Go app. What issues are you having when you try to use it?
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18-04-2023 20:06 - edited 18-04-2023 20:08
Of course you can use the Virgin TV Go app. What issues are you having when you try to use it?
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on 19-04-2023 11:25
I can’t login. Been to customer services for. 4 months and now they are concluding you can’t use tvgo as a stream customer - despite the website stating you can!
on 19-04-2023 11:34
If you are trying to login using your My Virginmedia account userid and password, all I can suggest is waiting here for forum staff to take up your issue.
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on 21-04-2023 11:57
Hi JC231,
Thank you for your post and welcome to the community,
I'm very sorry for the issue you're having with the Tv Go service.
To confirm, are you using your Virgin Media account login information?
Is this happening on both the App and Web browser version?
^Martin