TNT ultimate frozen

[paul1973]

Hi All,

Just checking if this is a virgin media problem or just mine.

I was watching the Wolves vs liverpool game yesterday on TNT ultimate and the picture froze and become unresponsive.

I switched over to TNT sports 1 HD and the game was fine. I kept turning back and ultimate was still frozen so I watched the game in HD rather than 4k.

I checked last night and the picture on Ultimate was still frozen at the same point in the game. I did a soft reset to see if this helped but its frozen 52.43.

Ive tried to do a hard reset this morning and reset the whole stream box and all other channels are working but TNT ultimate is still frozen on the game at the same point 52.43.

What can I do?

Thanks for any help

[Mattybw76]

Same problem here as well, stuck on 52:43 can’t play anything on this channel now?

[Kath_F]

Hi paul1973, 

Thanks for taking the time to post on our Community ⭐

We're sorry to hear you were having an issue with TNT Ultimate being frozen over the weekend. As it's been a few days, I wanted to check in with you to see how are things looking today?

Pop back and let us know if this is still the same issue. 

Thanks, 

[Mattybw76]

Hi Kath, yes TNT sports Ultimate is now back up and running again. Thanks for checking