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TNT Sports not showing on Stream box

MatthewS83
Joining in

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Hi was hoping someone can help please, I have added the TNT sports package to my Stream box and shows that I have it active, yet when I look on TV guide the channels are greyed out and cannot watch and asks me to upgrade, also showing I have this channel pack on the My virgin media web page under current my Stream package. Also advertises to add TNT sports channels on the home screen?

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @MatthewS83 

Have you tried rebooting your hub and Stream box?

Can you access BT Sports via the TVGo app? If that is working then until VM sort out your issue I suggest signing into TVGo on a computer or laptop and connect the computer/laptop via HDMI cable to yuor TV so you can view on a full screen.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Steven_L
Forum Team
Forum Team

Hey MatthewS83,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with TNT sports on your stream box, has this now been resolved or are you still having issues?

Kind Regards,

Steven_L