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Subscription stuck on adding soon

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I have added essential entertainment to my stream box and it stuck on adding on the box and says adding soon on the virgin website it has been pending for ages please can someone sort this out for me please 


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Can anyone help it’s still not active and customer service are saying it’s active and it will be activated in 24 hours each time I contact them it’s been more than 24 hours ?

Hi sjackson96,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your Stream box. 

Can you confirm if this has been any change over night with the box?



So many people constantly having issues with this , why not sort it out so we don't have to spend days on here trying to sort it out 

Hi there has been no change to the entertainment package however I added the sky cinema and that’s added immediately however I did this via the app on the box the entertainment package I added via the virgin website it still says it’s adding soon on the website and just says adding on the box the only channels available to me are the sky cinema and the free channels the box came with 

Thank you for that information. I am happy to take a look into this for you. 

I will private message you now to confirm your details.