Streaming devices

[Nashby1]

I am trying to stream sky sports from a new iPad. When I log into sky sports via virgin media link, it states I have too many devices set up. When I return to virgin media to check devices, I only have 2 and it states I can have 5.  I can only replace a device, not add any, but when I try and replace an old unused phone,  it needs a code, but my iPad doesn’t have a code.

Any ideas  how I can stream sky via virgin media on up to 5 devices and where the controls for this are?

thx

[newapollo]

Hi @Nashby1 

You are trying to watch Sky Sports from your ipad but when you return to virgin media to check devices, "I only have 2 and it states I can have 5."

That page setting is just for the TVGO app and not the Sky Sports app. 

There should be text at the bottom of that screen  saying "You can watch TV on a maximum of 5 devices, and you can make three device changes each month".

Just below that should be a clickable link to 'Manage my Sky Devices' (in red lettering)

There is also a direct link for you to use in a browser

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Also any problems either try an incognito window or clear your browsing history

[Nashby1]

Thanks Dave, none of the links you mention are there, see pic.   I did use the UTO you gave though and found the right page thanks, although no idea how to find that page via whichever app it is.  Thx

[newapollo]

Hi again @Nashby1 

Ahh right 🙂

The screenshot you posted is from the TVGO app - The text I was referring to is shown when you are using the browser version. 

http://virgintvgo.virginmedia.com/en/settings/device-management.html  

(Again make sure it's http and not https and either try an incognito window or different browser if it doesn't work)

[Nashby1]

Ok thx, didn’t even know there was a browser t go app.