Stream box

[EmiraAya]

I asked to be put on essential broadband and tv. I’m trying to cut cost as everything’s gone up. 

firstly i wasn’t told my TV would disconnect immediately and then I had to wait two days for the stream box to arrive. They are going to be collecting my tivo box. 

wwll the stream box says 7 easy steps to set up. 
I followed the instructions and the box isn’t wirking

i then watched a ‘how to’ on YouTube. It’s still not working. I’m day 3 with no tv. ☹️

any advice appreciated thx 

[newapollo · Accepted solution]

Hi @EmiraAya 

What happens when you try to connect?

Do  you  see a blue light on the corner of the box when you press the power button?

Do you see the Welcome screen? 

There have been a number of Stream boxes sent out with faulty power leads.

Do you have a spare usb power lead you can try?

Some people have also found that by holding the power button whilst connecting the power usb that a menu appeared that allowed them to do a software update and then connect

[EmiraAya]

Hi, nothing comes on , I’ve tried a different hdmi cable but it’s just the same 

[Reece_MH]

Hi EmiraAya 👋

Thanks for your post, and welcome back to our Community Forums.

I'm sorry to hear you've had some trouble changing your package, we'll ensure this is fed back. I'm also sorry to hear about the issue with your new Stream box. 

I've taken a look on our side, and can see you have since spoken with our team, who have assisted you with this issue. How are things looking since your last post?

Thanks,