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Stream box

EmiraAya
Joining in

I asked to be put on essential broadband and tv. I’m trying to cut cost as everything’s gone up. 

firstly i wasn’t told my TV would disconnect immediately and then I had to wait two days for the stream box to arrive. They are going to be collecting my tivo box. 

wwll the stream box says 7 easy steps to set up. 
I followed the instructions and the box isn’t wirking

 

i then watched a ‘how to’ on YouTube. It’s still not working. I’m day 3 with no tv. ☹️

any advice appreciated thx 

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @EmiraAya 

What happens when you try to connect?

Do  you  see a blue light on the corner of the box when you press the power button?

Do you see the Welcome screen? 

There have been a number of Stream boxes sent out with faulty power leads.

Do you have a spare usb power lead you can try?

Some people have also found that by holding the power button whilst connecting the power usb that a menu appeared that allowed them to do a software update and then connect

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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See where this Helpful Answer was posted

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @EmiraAya 

What happens when you try to connect?

Do  you  see a blue light on the corner of the box when you press the power button?

Do you see the Welcome screen? 

There have been a number of Stream boxes sent out with faulty power leads.

Do you have a spare usb power lead you can try?

Some people have also found that by holding the power button whilst connecting the power usb that a menu appeared that allowed them to do a software update and then connect

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Hi, nothing comes on , I’ve tried a different hdmi cable but it’s just the same 

Hi EmiraAya 👋

Thanks for your post, and welcome back to our Community Forums.

I'm sorry to hear you've had some trouble changing your package, we'll ensure this is fed back. I'm also sorry to hear about the issue with your new Stream box. 

I've taken a look on our side, and can see you have since spoken with our team, who have assisted you with this issue. How are things looking since your last post?

Thanks,

Reece - Forum Team


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