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Stream box won't turn on

Joining in


Recently joined Virgin and got a Stream box as part of our broadband package. I've followed all of the instructions but the box just won't turn on.

I've tried using a different USB cable, USB plug and different plug sockets in the wall - nothing has worked.

The box has never shown up a light - fairly sure it's faulty. How do we get a replacement / is this a known issue?

For clarity, did this to turn it on the first time:

  • Installed internet
  • Plugged HDMI cable into box and TV
  • Plugged USB into power adaptor and then into the wall and then turned it on
  • Press power on the box
  • Tried holding power for 10 seconds
  • Tried various other cables/plugs etc.

Since we've never seen a light, this seems likely to be an issue with the box itself?




Forum Team
Forum Team

Hi @SamWhittaker29 

Thanks for posting and welcome to the community.

I am sorry to hear of the Stream box not turning on. I'll send you a PM now to assist further.

Best wishes.

Forum Team

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