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Stream box turning on and off

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Hi my internet has been fitted today all working good apart from the stream box just seems to be turning on staying on for a couple of minute then turns of them comes back on again it’s brand ne so don’t no why it doing this 


Very Insightful Person
Very Insightful Person

Hi Jb20 

There have been a number of Stream boxes sent out with faulty power leads. Do you have a spare usb power lead you can try?

You should try the following. Unplug the USB from the back of the box and then hold the power button on the front of the box while  plugging the USB back in. (Keep hold of the power button while doing this)

Keep holding the power button in when the Welcome screen appears for 5 seconds and then let go. 

A menu will appear. Now tap the power button to select which reset option (hard or soft) you prefer. I would try the soft reset option first, and if that fails try the hard reset.

Then hold the power button again for 5 seconds on the one selected option to reset it. 

I don't work for Virgin Media.
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