Stream USB Faulty

[emmamayhughes]

How do I go about getting a replacement usb for the stream box. Mine is faulty. 

[Megan_L]

Hi Emmamayhughs,

Thanks for using the Community Forums to get your Stream Box USB looked into.

Can I firstly ask if it's the cable or the USB port on the box that is faulty? 

What issues is this causing when you try to watch your Stream Box?

If you want to, you can post a picture of the faulty section so we can understand better 🤗 

Thanks,

Megan_L

[emmamayhughes]

It’s the cable, the box doesn’t work or turn on at all with the supplied cable. I am using a Google charger as a power cable at the moment and it works but obviously it’s not the cable supplied and I need this Google charger cable back really. I just need a new usb cable sent to me please. 

[Sabrina_B]

Hi @emmamayhughes 👋.

Thansk for reaching out to us. Apologies the cable is not working for your Stream box. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

Thanks.

Sabrina