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Stream Box Upgrade

sambartle
On our wavelength

I've had VM (XGSPON) for 2 weeks now.. and while the broadband is excellent, the Stream TV service is like stepping back 5 years. 

The box is so slow, the menus in particular you can be 8 to 10 clicks ahead of the device, and if it doesnt crash it'll catch up about 5 seconds later, the remote doesnt work via IR and you cant pair multiple, the box takes an age to start no matter which energy saving option you pick.. and the channel selection is terrible even in the subscriptions. 

Anyone know for sure if VM are working on a STB for Full Fibre? Without it I cant see VM being my ISP after the minimum period.

1 REPLY 1

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @sambartle,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have been experiencing this issue, what I would like to do is go about looking into this with you in a quick private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

Joe