Sky sports Pending on Stream

[Godders23]

Sky sports and essential entertainment have been stuck on Pending since I signed up. I have called and told it would be fixed with no fix yet.

[Natalie_L]

Hi Godders23, 

Thank you for reaching out to us here on the Community. 

We are very sorry to hear you are experiencing an issue with your Sky Sports service when streaming. 

Can you please post a picture of the error message or image that you see when attempting to use the service?

Thanks, 

[Godders23]

Hi Nat 

Here us what it looks like in the VM app. If I view on Stream it tells me to add the packages on my account ...

 

[Natalie_L]

Thank you Godders23. 

We would be happy to check the status of the package from our side. 

To do this, I will just need to take a few details via private message. I will pop this over to your inbox (red bar at the top of the page) now. 

Thanks,