Sky Witness broken

[stevemorgan]

Just noticed while channel surfing that Sky Witness is buffering a programme that was on hours ago.

When tuning in it repeats the same 5seconds of footage from the earlier programme then says bandwidth error, however all other channels are fine.

Exact same on Virgin Go app

Problem at Virgins end not mine 

[Tom_W1]

Hi @stevemorgan thanks for your post here although we're sorry to hear of the concerns you've raised.

Is this on both Live TV please and TV Go?

Can you please advise if rebooting the box has helped at all, and do you know if this happens when not connected to our network (so via a mobile hotspot for example)? 

Many thanks

[stevemorgan]

Happens on mobile data on Virgin Go as well.

No reboot is going to sort it. Everything else is fine.

just wanted to give you a heads up

[Tom_W1]

Hi @stevemorgan thanks for your patience.

We are aware with this issue now, and are looking to resolve ASAP!
Many thanks

[stevemorgan]

Just to confirm that Sky Witness is now working as it should. 

Unfortunately Sky Showcase & Sky Comedy are now broken and doing exactly as Sky Witness was.

this is on Virgin Go also over mobile data 

[stevemorgan]

I can confirm they are now working again as they should.

[Natalie_L]

Hi Stevemorgan, 

Our apologies for the delay in reply.

We are happy to hear the channels are now working for you. 

Please do reach out if we can assist in the future. 

Thanks,