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Re: Stream box- not enough power

Meggymooo92
Joining in

Hi,

I am now having the same issue after using the stream box for nearly 6 months with no issues. I’ve tried a variety of plugs and wires and each combination is still showing the same error message. Any suggestions?! I’m completely stuck 😞

6 REPLIES 6

newapollo
Very Insightful Person
Very Insightful Person

Hi Meggymooo92 

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and help.

Or wait a day or two and a member of the Forum Team should pick this up for you and help.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ashleigh_C
Forum Team
Forum Team

Hi there @Meggymooo92 

Thank you so much for your post and welcome to the community forums, it's great to have to here.

I am so sorry that you have faced this issue with your service, can I ask if the box is currently switched on? If not please can you pop this on so we can run checks? 

Hello,

Thank you for getting back to me. It’s currently on and bizarrely has started working again. It was turned off at the plug for about 30 minutes

Thank you @Meggymooo92 

I'm glad to hear its working again but I understand this might be a temporary fix, are you able to monitor this and let us knowhow things are looking?

Sounds like it could be. I’ll reply to this if/when it happens again. Thanks again for getting back to me! 

No problem at all @Meggymooo92 

We will be happy to assist if you need any further help 🙂

Thanks,

Akua_A
Forum Team

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