My virgin stream remote control didn’t work and ordered one via chat and it came within a week or so.
there is a remote app on App Store or google play. You may want to download that and use that. It didn’t work for me as probably I have virgin stream rather then 360 box.
https://community.virginmedia.com/t5/Tech-Chatter/Replacing-Virgin-remote-control/td-p/5432445
