on 29-11-2022 09:43
Good morning,
As the title says, my service is active but not received my box.
Been on WhatsApp for hours with no resolution
Mods please help before I put my head in the oven
Regards
Answered! Go to Answer
on 06-12-2022 12:43
Thanks for working with me via our private messaging function @johndm, and I'm pleased we were able to have this issues raised resolved for you.
Have a great Christmas, and do feel free to come back to us, if any further assistance is required.
Kindest regards,
David
on 01-12-2022 11:14
After approximately 15 hours on WhatsApp chat, one disconnected call after 30 minutes, and a successful 1 hour call, I finally have an email saying it will arrive tonight.
Only a week late, fingers crossed it works or back to the oven 😂
on 01-12-2022 14:14
Hello johndm.
Thanks for your post.
Sorry to hear you are having an issue receiving your Stream box.
I can look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 01-12-2022 16:37
on 01-12-2022 18:18
on 01-12-2022 18:26
Hello johndm.
Thanks for your private message.
I am happy to hear the box has turned up.
Please let us know how you get on once it has been set up.
Gareth_L
on 02-12-2022 13:06
Hello johndm.
Thanks for the private message.
Glad to hear the box is now working for you.
I can feed the issue back regarding the faulty power cable.
Should you have any more issues or need help.
We are only a message away.
Gareth_L
on 03-12-2022 10:14
Hi all,
Using the usb cable from my Firestick seems to have resolved my issue immediately!
@Virgin you owe me 1x replacement USB and a refund of my activation fee for this absolute farce.
on 03-12-2022 10:24
on 05-12-2022 15:41
Thanks for coming back to the thread @johndm, I'd be happy to look into this for you.
Check out the purple envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn