Not received my Stream Box

[johndm]

Good morning,

As the title says, my service is active but not received my box.

Been on WhatsApp for hours with no resolution 

Mods please help before I put my head in the oven

Regards 

[johndm]

After approximately 15 hours on WhatsApp chat, one disconnected call after 30 minutes, and a successful 1 hour call, I finally have an email saying it will arrive tonight.

Only a week late, fingers crossed it works or back to the oven 😂

[Gareth_L]

Hello johndm.

Thanks for your post. 
Sorry to hear you are having an issue receiving your Stream box.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[johndm]

Hey Gareth, Yodel are approaching with a delivery, will report back when I can see what it is 🙂

[johndm]

Hurrah, box delivered at last 😀

[Gareth_L]

Hello johndm.

Thanks for your private message.

I am happy to hear the box has turned up.

Please let us know how you get on once it has been set up.

Gareth_L

[Gareth_L]

Hello johndm.

Thanks for the private message.

Glad to hear the box is now working for you.

I can feed the issue back regarding the faulty power cable.

Should you have any more issues or need help.

We are only a message away.

Gareth_L

[DOA_StreamBox]

Hi all,

Using the usb cable from my Firestick seems to have resolved my issue immediately!

@Virgin you owe me 1x replacement USB and a refund of my activation fee for this absolute farce.

[johndm]

Seems many boxes have bad usb cables, mine was £4.28, will we be refunded?

[David_Bn]

Thanks for coming back to the thread @johndm, I'd be happy to look into this for you.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn