Showing results for 
Search instead for 
Did you mean: 

Netflix payment isssue

Joining in

I cannot access Netflix as it says my account is on pause due to a payment issue.

I have logged this with Virgin media 5 days ago and was told to wait 5 days, still not working. Can anyone help? My bill is up to date.


Forum Team
Forum Team

Hi @Joannabill15

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having some trouble with your Netflix account. Where are you seeing the notice that there's an issue with the account? Is this problem ongoing for you today?


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!