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ITV sound dropouts since recent software update

corky123
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The stream box received a software update the other day, so the small tv preview is now in the lower right hand corner, the volume level on ITV now seems to match the BBC channels which is good as it used to be much louder.

But what happens now is when changing to any of the ITV channels there is no sound for a few seconds, then it appears, and when it appears the sound then randomly cuts out, witnessed it when it upgraded, this morning and again just now.

if you change channels from BBC1 to BBC2 the sound is present straight away and with no cutout, so it seems to relate to the ITV type channels.

Any advice please.

3 REPLIES 3

corky123
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Any ideas on this please, as it still does it ?

corky123
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I tried doing a reset, still got sound cutting out, it’s currently doing it on the adverts in between the chase on itv.

this needs to be resolved asap as it’s broken like this, it’s was perfect before !!!

corky123
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After further testing the issue seems to do it mostly when any adverts are on, I didn’t notice it at first but the picture freezes very quickly at the same time the sound cuts out. So very repeatable on ITV when any adverts come on.

The adverts just finished and it went back to the license to kill film and it stopped quickly and the sound cut out.

can this be looked at please.