Error CS2002 - Virgin TV 360 and Stream

[Lisa_CC]

Hi,

We're aware that some of you may see an error code CS2002 when watching on the Virgin TV 360 and Stream. A fault ticket has been raised under F010987379 and we're sorry for any inconvenience caused and thanks for your patience whilst we work on the fix.

[Lisa_CC]

Hi,

We've identified the issue and are working towards a fix which we aim to roll out next week. 

Thanks,

[Lisa_CC]

We've been advised an update has been issued this morning which should resolve this issue. Any customers experiencing similar difficulties should open a thread for further support.

We apologise for any inconvenience this issue may have caused.