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Controller

Dantheman1984
Tuning in

hi so we had a outage on our Internet this morning since then our streaming controller will not synchronise with our stream box tried Everything and all we are getting is the flashing white on the controller any help would be appreciated as i am stuck what to do next 

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi @Dantheman1984 

Have you tried unpairing and then pairing again?

Unpairing:
•    On the remote control, press and hold the 'TV' button and the 'Rewind' button together for 10 seconds.
•    The remote control should now have unpaired from the box.

Pairing:
•    Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds.
•    On the remote control, press and hold the 'TV' button and the '0' button together for 10 seconds.
•    A message should appear on the screen confirming that pairing was successful.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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