Complaints

[lgofton1]

For over three weeks I have been trying to get a complaint resolved, I’ve been cut off, left on hold, ignored on WhatsApp, I have logged three complaints still no contact or resolution. As a new customer absolutely appalled by the service I have received and the time it is taking to speak to someone, to cancel stream and refund the 35.00 fee as it was a waste of money due to it not working properly - virgin media customer service is absolutely disgusting - if anyone knows how to speak to some in virgin media please share as I’m banging my head off a brick wall 

[John_GS]

Hi @lgofton1 

Thanks for posting and welcome back to the community.

Sorry to hear of this experience.

I'll send you a PM now to assist further.

Best wishes.

[John_GS · Accepted solution]

Hi @lgofton1 

Thanks for joining me on PM and confirming this has been sorted 🙂

Please do pop back to the community should you ever need further help.

Best wishes.