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Can’t use sky sports app with virgin stream

Crowen2013
Joining in

Hi I’ve just joined virgin broadband with stream which includes sky sports. I’ve just tried to watch through the sky sports app and it says my subscription doesn’t allow me to watch this programme

2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

It can take up to 48 hours for the databases used by the Sky Sports app to update with your subscription details. I would try again in a few days & it should work.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Tom_W1
Forum Team
Forum Team

Hi @Crowen2013 thanks for your post here although we're sorry to hear of the concerns you've raised here.

As @nodrogd has mentioned, it can take up to 48 hours for this to be updated so we're sorry for any inconvenience caused in the meantime.

If this hasn't happened after this time though please don't hesitate to let us know!
Many thanks

Tom_W