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Can’t find rented movie on Stream Box

Joining in

Hiya, I’ve rented a movie last night but couldn’t finish it. I was going to resume watching it tonight but can’t find it anywhere and the only option I have is to buy the movie. I can’t find it anywhere on the stream box and when I created an account with vmstores it wasn’t in my library either. Please advise how to access rented movies and please restart the hire period so I get a chance to watch it. 


Very Insightful Person
Very Insightful Person

Hi @Stefka777 

Rented movies are only available 48 hours.

According to virgin-tv-edit/  you need to go to Box Sets & Movies > STORE.

However, according to  you need to press Home on the Stream remote > Go to Apps > Virgin Media Store app > Sign in using the details you registered online

It may be best to contact the Virgin Media Store by phoning them on 0800 027 0801. They are open 9am to midnight Sunday to Thursday,  and 9am to 3am Friday and Saturday.

I don't work for Virgin Media.
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Thanks Dave. I will call them. I tried watching the rented movie less than 24 hours after renting it. It was neither in the virgin media store app nor under movies and box sets. I will have to call and speak to them. Thanks again.