Black screen

[Bilko3012]

A black screen has suddenly started appearing when using on demand content. When selecting anything from home screen or fast forwarding or rewinding on demand content. It only shows for a few seconds but it is rather annoying. Any idea if this has anything to do with the recent update or is there anything I can do to fix this? 

[Megan_L]

Hi Bilko3012,

Thanks for using the forums to get this black screen issue looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you 🤗

As it's been a couple of days since you posted about this, can I ask if the issue is still ongoing please? 

If it is still apparent, could you please start by giving your box a reboot, checking if all the relevant cables are tightly connected please? 

Thanks,

Megan_L

[Pricey1989]

Hi Megan,

I am seeing this issue, it is rather annoying. Any advice?

[Bilko3012]

The issue is still ongoing. Have rebooted the box and checked al cables.  I've switched between wireless and wired connection and still no change 

[Kath_F]

Hi Bilko3012, 

Thanks for coming back to us on this one. We're sorry to hear this is still ongoing for you. 

We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

Thanks,