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Activation fee

Joining in

2 weeks ago, a gentleman from virgin phoned me, said that virgin wants to thank its customers by send them a free streaming box, I said I don't need it because I don't even have a TV at home. But he insisted on it and said nothing will change about my broadband contract and bill, I thought, ok I am not using it and will not be charged, so I let him send me the streaming box over, but then I realized that there's an activation fee on my next bill. I have to pay for a service that I didn't need or asked for, I don't even open the parcel yet.

Already spent hours to talk to the CS team, they can't do anything about it but confirmed the bill.

I have read some archives here, similar cases that get refunded or waived, so will I too?


Forum Team (Retired)
Forum Team (Retired)

Hi Mrchan,

Thanks for your post and welcome to the community.

Sorry to hear that there has been an unsolicited activation fee on your, so we can get this rectified I've dropped you a PM to discuss further.

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