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dawn13
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xbox keeps disconnecting

Hi the Xbox players in this house keep complaining that there Xbox keeps disconnecting and has done so for the past few days, have tried to put the two Xbox on the five ghz, and the rest of the devices in the house on the two ghz.  But not sure what speeds I should be getting I am on the m200 fibre package. i did speed test on my pc ( shown below) 

I am really getting fed up now with the arguments over the internet speed etc,

I have two xbox's which my two sons are on now at the moment quite abit, there are also two pc, but mine is rarely used, and phones, i have put all the other devices on the 2.4 ghz whatever it is and the two xbox on the five

any advice would be most gratefully appreciated

many thanks

dawn twigg

dawn13_0-1610398224987.png

 

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MikeRobbo
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Alessandro Volta
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Re: xbox keeps disconnecting

Firstly you have to determine whether you have a WAN problem or a Wi-Fi problem.

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: xbox keeps disconnecting

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: xbox keeps disconnecting

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
dawn13
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Re: xbox keeps disconnecting

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000006.138256 qam25
22030000005.838256 qam9
32110000005.538256 qam10
42190000005.538256 qam11
52270000005.538256 qam12
62350000005.438256 qam13
72430000005.438256 qam14
82510000005.338256 qam15
92590000005.138256 qam16
102670000005.138256 qam17
112750000005.438256 qam18
122830000005.938256 qam19
132910000006.138256 qam20
142990000006.538256 qam21
153070000006.538256 qam22
163150000006.438256 qam23
173230000006.138256 qam24
183390000006.538256 qam26
193470000006.538256 qam27
203550000005.938256 qam28
213630000005.538256 qam29
223710000005.338256 qam30
233790000005.538256 qam31
243870000005.338256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9280
2Locked38.9370
3Locked38.9110
4Locked38.9130
5Locked38.6120
6Locked38.9160
7Locked38.9200
8Locked38.9120
9Locked38.6140
10Locked38.9130
11Locked38.9180
12Locked38.6170
13Locked38.9150
14Locked38.6180
15Locked38.9120
16Locked38.9260
17Locked38.6210
18Locked38.6220
19Locked38.9100
20Locked38.6190
21Locked38.6150
22Locked38.6200
23Locked38.6140
24Locked38.9130
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dawn13
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Re: xbox keeps disconnecting

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030000044.8512064 qam1
23940000044.8512064 qam4
34620000044.8512064 qam3
45370000044.8512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0010
3ATDMA0030
4ATDMA0000
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dawn13
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Re: xbox keeps disconnecting

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
9873254k;fg87dsfd;kfoA,.i


Primary Downstream Service Flow
SFID11662
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID11661
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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dawn13
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Re: xbox keeps disconnecting

Network LogTime Priority Description
12/01/2021 17:16:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 16:01:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 01:08:37criticalTLV-11 - Failed to set duplicate elements;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 01:05:59noticeSW download Successful - Via NMS
12/01/2021 01:04:21noticeSW Download INIT - Via NMS
11/01/2021 23:18:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 19:26:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 19:10:51Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 19:04:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 18:50:41Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 23:02:8noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 23:02:8ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 02:36:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 04:00:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 04:00:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 22:17:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 16:00:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 16:00:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 08:24:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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dawn13
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Re: xbox keeps disconnecting

hi 

i only have one thing connected to the router by ethernet and that's the tv box, all the rest in the house are connected by wi- fi, 

My son was thinking may be better if he gets his own internet line if you get what i mean, and have his stuff then on the separate internet! Not sure if you can do that with virgin, have put question up somewhere to see, but if not he could use another isp i think? Would save a lot of stress lol 

take care

stay safe many thanks dawn

 

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