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elvedhel
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wired connection less than 10mbs

have ultimate oomph 600mbs and as well as constant drop outs on wifi and losing 5ghz connections  ( 2.4ghz is ridiculous at less than 20mb/s ) im now getting under 10mbs even on my wired device. making it pretty much unusable . its been like this for past week or more now and getting worse and worse. 

Area is cr5 ( old coulsdon surrey ).. 

running a test now and this is the current result on wired connection

 PING ms
38
 DOWNLOAD Mbps
3.09
 UPLOAD Mbps
29.56
 
really not acceptable
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Stormphoenix
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Re: wired connection less than 10mbs

Can you set up and post your quality monitor (in the account settings on thinkbroadband), there two of us in the same boat (see the below thread) and we arre in similar areas, would be interesting if you are affected by the same backend issues we are. Can you play videos on Youtube fine?

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elvedhel
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Message 3 of 15
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Re: wired connection less than 10mbs

just run the test on thinkbroadband and this is the result after a reboot of modem and leaving it off for 10 mins

https://www.thinkbroadband.com/speedtest/1624571668227719555

 

download 10.4mb/s upload 4.9mbs latency 49

youtube seems to be playing fine ( at the moment ) 

 

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elvedhel
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Re: wired connection less than 10mbs

just to add , unplugged network cable from laptop and wifi speed is almost identical.. something inherently wrong here 10.1 down 4.1 up on wifi 5ghz

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elvedhel
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Re: wired connection less than 10mbs

and tonight yet again speed is no better ( worse in fact )

 PING ms
43
 DOWNLOAD Mbps
2.29
 UPLOAD Mbps
20.48
 
time for a call to virgin and try get an engineer out as im not paying £100 for this rubbish
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jbrennand
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Message 6 of 15
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Re: wired connection less than 10mbs

You posted a link to a speedtest - not to a BQM. Can you do this...
_______________________________________________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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elvedhel
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Re: wired connection less than 10mbs

 

Downstream Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1451000000037256 qam40
2267000000-0.535256 qam17
3275000000035256 qam18
42830000000.236256 qam19
52910000000.736256 qam20
62990000000.536256 qam21
73070000000.536256 qam22
83150000000.936256 qam23
93230000001.537256 qam24
103310000001.736256 qam25
113390000001.736256 qam26
12347000000137256 qam27
133550000001.236256 qam28
143630000001.437256 qam29
153710000001.537256 qam30
163790000001.537256 qam31
173870000000.236256 qam32
18395000000-0.537256 qam33
19403000000-137256 qam34
20411000000-0.736256 qam35
21419000000-0.937256 qam36
22427000000-0.737256 qam37
23435000000-0.237256 qam38
24443000000-0.237256 qam39


DownstreamChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.6240
2Locked35.72240
3Locked35.71060
4Locked36.31180
5Locked36.3560
6Locked36.31030
7Locked36.6270
8Locked36.6420
9Locked37.3400
10Locked36.6450
11Locked36.6440
12Locked37.6320
13Locked36.6410
14Locked37.6300
15Locked37.6230
16Locked37.3320
17Locked36.6390
18Locked37.63515
19Locked37.3520
20Locked36.3570
21Locked37.3460
22Locked37.3540
23Locked37.6400
24Locked37.6260

 

Upstream Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15370000044512064 qam10
23940000042.5512064 qam12
34620000042.5512064 qam11
46030000044512064 qam9


Upstream Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
      

 

 

 

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elvedhel
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Re: wired connection less than 10mbs

Network Log

Time Priority Description

26/06/2021 10:58:48criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=48:dMAC=cc:46:dVER=3.0;
26/06/2021 10:58:1Warning!Lost MDD Timeout;CM-MAC=48:d3:4MAC=cc:46:d6:VER=3.0;
26/06/2021 10:57:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48:dMAC=cc:46:d6VER=3.0;
26/06/2021 10:57:57Warning!RCS Partial Service;CM-MAC=48:d3:MAC=cc:46:d6:a7:VER=3.0;
26/06/2021 10:57:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48MAC=cc:4VER=3.0;
26/06/2021 10:57:12Warning!RCS Partial Service;CM-MAC=48:d3:MAC=cc:46:dVER=3.0;
26/06/2021 10:56:47Warning!Lost MDD Timeout;CM-MAC=48:d3:43MAC=cc:46:d6VER=3.0;
26/06/2021 10:56:42criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48:d3MAC=cc:46:d6:aVER=3.0;
26/06/2021 10:56:42Warning!RCS Partial Service;CM-MAC=48:d3:MAC=cc:46:VER=3.0;
26/06/2021 10:56:42criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48:dMAC=cc:46:d6VER=3.0;
26/06/2021 09:57:55Warning!RCS Partial Service;CM-MAC=48:d3:4MAC=cc:46:d6:VER=3.0;
26/06/2021 09:57:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48:dMAC=cc:46:-VER=3.0;
26/06/2021 09:57:54Warning!RCS Partial Service;CM-MAC=48:d3MAC=cc:46:dVER=3.0;
26/06/2021 09:57:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48:MAC=cc:46:dVER=3.0;
26/06/2021 09:57:54Warning!RCS Partial Service;CM-MAC=48:d3:MAC=cc:46:VER=3.0;
26/06/2021 00:56:44criticalNo Ranging Response received - T3 time-out;CM-MAC=48:d3:4MAC=cc:46:d6:aVER=3.0;
25/06/2021 21:49:48noticeLAN login SucMAC=cc:46:
25/06/2021 11:25:42criticalNo Ranging Response received - T3 time-out;CM-MAC=48:d3:4MAC=cc:46:d6:a7VER=3.0;
25/06/2021 05:45:0Warning!RCS Partial Service;CM-MAC=48:d3:43MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 04:07:44criticalNo Ranging Response received - T3 time-out;CM-MAC=48:d3:4-MAC=cc:46:QOS=1.1;CM-VER=3.0;
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jbrennand
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Message 9 of 15
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Re: wired connection less than 10mbs

Hub stats look fine (someone else needs to comment on the logs)

Lets see the BQM - post the link to the shared live graph.

Also you haven't said, are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What are the various Hub lights showing/doing when this happens?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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elvedhel
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Message 10 of 15
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Re: wired connection less than 10mbs

as stated previously this is on a wired connection. have also switched cables to check ( same speed ) and switched to wireless ( same speed also ) awaiting on BQM results as only been running for couple of hours.

superhub 3 has the standard solid white light . other connections ( both wired and wireless in the house ( TV on ethernet, iphone and ipad wifi all suffering similar speed ) 

 

results so far on bqm 

Capture.JPG

 

 

 

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