on 13-09-2022 12:30
Hello, I recently moved into a rental property which has Virgin media broadband. I am on the M100 Fibre broadband package and the port where the cable is located is in an upstairs bedroom. I do not know why it is there as it does not seem logical but I was not here when it was installed. The WIFI is good upstairs however downstairs it is moderate to non-existent. In the downstairs bedroom at the front of the house the signal is generally good but drops out at random times, moving through the corridor to the kitchen the signal becomes very poor and then moving from there into the utility room and bathroom the signal completely drops out and you get disconnected from the WIFI. When I tried to contact Virgin media they attempted to sell me a pod for an extra £8 a month. I do not see why I should pay extra just to get the service that I'm already paying for to reach the whole house. If they had just installed the cable outlet downstairs the provided cable would easily reach to a central part of the house. I tried to move the router with an extended cable but as the room it is in has a fire door the cable does not fit underneath. Is there anything that I can do to get a pod for free or alternative options to cheaply boost the speed?
13-09-2022 15:15 - edited 13-09-2022 15:22
You are actually paying for bandwidth delivered to the VM Hub and out of it on an ethernet cable connected device. Wifi speeds are only guaranteed if you use their Pods. These are free to Volt (& 1GB customers) do you have that.
If not they will be £8/month to rent - you would be better advised putting those monies into getting your own system to solve wifi issues.
How much would you be prepared to spend? As it has to go past a fire door, running ethernet cable past it may be an issue - is it (note NEVER use any coax cable from a 3d party to try and move t je Hub it can (will) cause serious issues).
Below is a basic cheap mesh system - it is limited to 100Mbps - but thats ok on your package. A 3 pack can be had for ~£50 and a 2-pack might do it for £36. Much better systems up to 1GB will cost nearer to £100
on 15-09-2022 15:39
Hey HexOptimal, thank you for reaching out and a warm welcome to the community and to Virgin Media.
As mentioned above this is correct however the pods are actually £5 per month and not £8.
It is £8 for the WIFI guarantee which you can find out more about via this link
The pods are free on packages such as Volt, 1GB and Oomph bundles.
I can help you order one if you like, please do let me know. Thanks
Matt - Forum Team
New around here?