Experiencing intermittent drops and upstream packet loss on a daily basis. Example below:
Daily snapshot - Dropped Packets
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Tested from wired clients, so not sure if this is a line or a router issue?
Reboot the router and post a fresh set of stats after a few hours. You need to post all the information btw.
Just going on the information you have posted there are far too many T3 errors.
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Welcome back! Thanks for posting.
I am sorry to see that your broadband is not working properly.
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it seems to have stabilized for now.
Is it worth doing a daily router reboot?
It shouldn't be necessary. Post the stats again after a couple of days.
How do these look?
Time Priority Description
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Still far too many T3 errors in a short period.
Insist on a technician visit to repair your connection.
Are you able to assist?