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boltedenergy
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why is there packet loss

Experiencing intermittent drops and upstream packet loss on a daily basis. Example below:

Daily snapshot - Dropped PacketsDaily snapshot - Dropped Packets

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000037512032 qam2
23940000038.5512032 qam4
34620000038.5512032 qam3
46030000037512032 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00540
2ATDMA00610
3ATDMA00350
4ATDMA00350

 

Tested from wired clients, so not sure if this is a line or a router issue?

 

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Adduxi
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Re: why is there packet loss

Reboot the router and post a fresh set of stats after a few hours. You need to post all the information btw.

Just going on the information you have posted there are far too many T3 errors. 

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Hayley_S
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Re: why is there packet loss

Hello @boltedenergy,

 

Welcome back! Thanks for posting.

 

I am sorry to see that your broadband is not working properly.

 

I was unable to locate an account for you, has your service improved since you posted this? If not let me know.

 

Many thanks,

Hayley
Forum Team



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boltedenergy
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Re: why is there packet loss

it seems to have stabilized for now.

Is it worth doing a daily router reboot?

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jpeg1
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Re: why is there packet loss

It shouldn't be necessary.  Post the stats again after a couple of days.

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boltedenergy
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Re: why is there packet loss

How do these look?

Network Log

Time Priority Description

07/11/2021 16:09:12criticalNo Ranging Response received - T3 time-out;CM-CM-QOS=1.1;CM-VER=3.0;
07/11/2021 16:09:12criticalUnicast Ranging Received Abort Response - initializing MAC;C;CM-VER=3.0;
07/11/2021 15:33:40criticalNo Ranging Response received - T3 time-out;CM-;CM-QOS=1.1;CM-VER=3.0;
07/11/2021 15:29:40criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-CM-QOS=1.1;CM-VER=3.0;
07/11/2021 15:29:40criticalRanging Request Retries exhausted;CM-CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500003.940256 qam21
21387500002.238256 qam1
31467500002.238256 qam2
4154750000238256 qam3
5162750000240256 qam4
61707500002.438256 qam5
71787500002.538256 qam6
81867500002.540256 qam7
91947500002.740256 qam8
102027500002.540256 qam9
112107500002.538256 qam10
122187500002.740256 qam11
132267500002.938256 qam12
14234750000338256 qam13
15242750000338256 qam14
16250750000340256 qam15
172587500003.238256 qam16
182667500003.438256 qam17
192747500003.540256 qam18
202827500003.740256 qam19
21290750000440256 qam20
223067500003.740256 qam22
233147500003.538256 qam23
243227500003.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3601
2Locked38.9970
3Locked38.61110
4Locked38.61280
5Locked40.31450
6Locked38.9850
7Locked38.9790
8Locked40.3540
9Locked40.9880
10Locked40.3520
11Locked38.9530
12Locked40.3400
13Locked38.9500
14Locked38.9830
15Locked38.9640
16Locked40.3582
17Locked38.9630
18Locked38.9580
19Locked40.3730
20Locked40.3380
21Locked40.9500
22Locked40.31050
23Locked38.9640
24Locked38.91050

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000037512064 qam2
23940000038.5512064 qam4
34620000038.5512064 qam3
46030000036512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00250
2ATDMA00180
3ATDMA0070
4ATDMA00350
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Adduxi
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Re: why is there packet loss

Still far too many T3 errors in a short period. 

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boltedenergy
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Re: why is there packet loss

So is there anything I can do about T3 errors?
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Re: why is there packet loss

Insist on a technician visit to repair your connection.

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boltedenergy
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Re: why is there packet loss

@Hayley_S

Are you able to assist?

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