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very slow upload

cyberdemonv2
Joining in

Screenshot (2).pngI have been having very bad up and dowload sppeds on and off all day in cf24, upload spped to fluctuate the worst, between 1mbs to 14mbs rather than the 35ish i normaly have, yet virginmedia says there are no issues in my area, can some one look into it? i have added a test result from sam knows also

3 REPLIES 3

Client62
Legend

Samknows Realspeed

First call 0800 561 0061 - use the automated service to see if there is a local service issue.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.

Ashleigh_C
Forum Team
Forum Team

Hi there @cyberdemonv2 

 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

 

I'm so sorry to hear that you have faced this issue with your services, I have taken a look and I can see there are a few issues on the Hub specs that will require an engineer to take a look. 

 

I'm going to pop you a Private Message now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Ashleigh_C
Forum Team
Forum Team

Hello again @cyberdemonv2 

 

Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

 

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment