very slow upload last 24 hours

[reggyp]

hi, 

for the last 24 hours i have had a very low almost non existent upload speed, my download speed is fine no problems there.

i wondered if i could get some help, i have called up support to be told to wait 48 hours...

i will post hub details below:

[reggyp]

Cable Modem Status Item Status Comments Acquired Downstream Channel (Hz) 291000000 Locked Ranged Upstream Channel (Hz) 46200000 Locked Provisioning State Online

[reggyp]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	291000000	0	40	256 qam	20
2	139000000	2	40	256 qam	1
3	147000000	1.9	40	256 qam	2
4	155000000	1.9	40	256 qam	3
5	163000000	1.5	40	256 qam	4
6	171000000	1.7	40	256 qam	5
7	179000000	1.7	40	256 qam	6
8	187000000	1.7	40	256 qam	7
9	195000000	1.5	40	256 qam	8
10	203000000	1.2	40	256 qam	9
11	211000000	1	40	256 qam	10
12	219000000	1	40	256 qam	11
13	227000000	1	40	256 qam	12
14	235000000	0.9	40	256 qam	13
15	243000000	0.7	40	256 qam	14
16	251000000	0.7	40	256 qam	15
17	259000000	0.5	40	256 qam	16
18	267000000	0.2	40	256 qam	17
19	275000000	0	40	256 qam	18
20	283000000	0	40	256 qam	19
21	299000000	0.4	40	256 qam	21
22	307000000	0.2	40	256 qam	22
23	315000000	0.2	40	256 qam	23
24	323000000	0	40	256 qam	24

[reggyp]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	14	0
2	Locked	40.9	0	0
3	Locked	40.9	5	0
4	Locked	40.9	5	0
5	Locked	40.9	5	0
6	Locked	40.3	4	0
7	Locked	40.3	6	0
8	Locked	40.3	5	0
9	Locked	40.9	5	0
10	Locked	40.9	5	0
11	Locked	40.9	5	0
12	Locked	40.9	5	0
13	Locked	40.3	4	0
14	Locked	40.9	6	0
15	Locked	40.9	5	0
16	Locked	40.9	5	0
17	Locked	40.9	5	0
18	Locked	40.9	6	0
19	Locked	40.3	5	0
20	Locked	40.9	6	0
21	Locked	40.9	7	0
22	Locked	40.9	5	0
23	Locked	40.9	6	0
24	Locked	40.3	6	0

[reggyp]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	36.5	5120	32 qam	11
2	23600000	36.5	5120	32 qam	14
3	32600000	40	5120	32 qam	13
4	39400000	39	5120	32 qam	12

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	13	0
4	ATDMA	0	0	6	0

[reggyp]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	,.iyewrkldJKDHSUBsgvca69834nc

Primary Downstream Service Flow

SFID	10688
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	10687
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[reggyp]

Network Log

Time Priority Description

25/11/2022 13:27:4	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 13:11:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 13:10:37	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 10:54:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 10:54:15	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 09:01:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 08:56:58	Warning!	Auth Reject - No Information;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 08:56:54	notice	Received REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:57	Warning!	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 07:51:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:8	Warning!	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 07:35:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:57	Warning!	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 07:25:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 07:21:51	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 07:17:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 07:16:22	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 07:15:59	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 07:12:48	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2022 06:59:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[reggyp]

still no change at my end 2 days now 😕

[reggyp]

looking for a little help here, my kids are unable to do any online gaming video calling etc - fortunately its the weekend now my wife and i don't have to work but on monday things are going to get messy!

 https://www.thinkbroadband.com/broadband/monitoring/quality/share/f80efc9b5634fdb875a6c4b0b0016b7e65... 

[reggyp]

still having massive issues since thursday afternoon - the day virgin was last "working" in my area - any help would be appreciated