Virgin Media Community

[agp_236]

Hi Virgin Media.

Third day of very slow internet speed speed and intermitted service

I restarted my router 100 times, I called support, no resolution.

Please sort it out. I am on step away from closing my account

[lotharmat]

Have you called the 0800 561 0061 number to see if there is a local fault?

This umber usually gives much more up to date info than the web service!

[agp_236]

Just called. No issues in my area...

[lotharmat]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[agp_236]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	53700171	Locked
Provisioning State	Online

[agp_236]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	3.2	40	256 qam	25
2	235000000	1.2	37	256 qam	13
3	243000000	1.2	37	256 qam	14
4	251000000	1.5	37	256 qam	15
5	259000000	1.7	37	256 qam	16
6	267000000	1.5	37	256 qam	17
7	275000000	2	37	256 qam	18
8	283000000	2.4	38	256 qam	19
9	291000000	2.5	38	256 qam	20
10	299000000	2.9	38	256 qam	21
11	307000000	2.7	40	256 qam	22
12	315000000	2.7	40	256 qam	23
13	323000000	3.2	40	256 qam	24
14	339000000	3.4	40	256 qam	26
15	347000000	3	40	256 qam	27
16	355000000	2.5	40	256 qam	28
17	363000000	2.4	40	256 qam	29
18	371000000	2.7	40	256 qam	30
19	379000000	2.7	40	256 qam	31
20	387000000	2.2	40	256 qam	32
21	491000000	0.9	40	256 qam	34
22	499000000	1	40	256 qam	35
23	507000000	1.5	40	256 qam	36
24	515000000	1.7	40	256 qam	37

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	89	8
2	Locked	37.6	157	12
3	Locked	37.3	136	11
4	Locked	37.3	118	13
5	Locked	37.6	114	11
6	Locked	37.3	181	8
7	Locked	37.6	108	9
8	Locked	38.9	109	8
9	Locked	38.9	109	10
10	Locked	38.6	101	9
11	Locked	40.3	89	8
12	Locked	40.3	94	7
13	Locked	40.3	71	9
14	Locked	40.3	102	7
15	Locked	40.9	85	7
16	Locked	40.3	98	7
17	Locked	40.9	101	6
18	Locked	40.9	83	6
19	Locked	40.3	74	7
20	Locked	40.9	81	7
21	Locked	40.9	92	4
22	Locked	40.9	73	4
23	Locked	40.3	85	4
24	Locked	40.9	81	3

[agp_236]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700171	41	5120	64 qam	2
2	60300206	41.8	5120	64 qam	1
3	39400259	41.5	5120	64 qam	4
4	46200166	41	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[agp_236]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt057-b.cm

Primary Downstream Service Flow

SFID	123598
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	123597
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[jbrennand]

Stats all good. Lets see the BQM.

Its may be a wifi only issue. Is the wifi ok if you are sat on top of the Hub and it deteriorates as you move away

And are the issues only evident on wifi connections - or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on a computer/laptop connected on a Cat5e/6/7 cable to help diagnose whether it is just a wifi issue or it could be network connection related?

Also what are the various Hub lights showing/doing when this happens?