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agp_236
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very slow internet speed speed and intermitted service

Hi Virgin Media.

Third day of very slow internet speed speed and intermitted service

I restarted my router 100 times, I called support, no resolution.

Please sort it out. I am on step away from closing my account

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lotharmat
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Message 2 of 9
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Re: very slow internet speed speed and intermitted service

Have you called the 0800 561 0061 number to see if there is a local fault?

This umber usually gives much more up to date info than the web service!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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agp_236
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Re: very slow internet speed speed and intermitted service

Just called. No issues in my area...

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lotharmat
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Message 4 of 9
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Re: very slow internet speed speed and intermitted service

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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agp_236
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Re: very slow internet speed speed and intermitted service

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
53700171
Locked
Provisioning State
Online
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agp_236
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Re: very slow internet speed speed and intermitted service

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000003.240256 qam25
22350000001.237256 qam13
32430000001.237256 qam14
42510000001.537256 qam15
52590000001.737256 qam16
62670000001.537256 qam17
7275000000237256 qam18
82830000002.438256 qam19
92910000002.538256 qam20
102990000002.938256 qam21
113070000002.740256 qam22
123150000002.740256 qam23
133230000003.240256 qam24
143390000003.440256 qam26
15347000000340256 qam27
163550000002.540256 qam28
173630000002.440256 qam29
183710000002.740256 qam30
193790000002.740256 qam31
203870000002.240256 qam32
214910000000.940256 qam34
22499000000140256 qam35
235070000001.540256 qam36
245150000001.740256 qam37



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9898
2Locked37.615712
3Locked37.313611
4Locked37.311813
5Locked37.611411
6Locked37.31818
7Locked37.61089
8Locked38.91098
9Locked38.910910
10Locked38.61019
11Locked40.3898
12Locked40.3947
13Locked40.3719
14Locked40.31027
15Locked40.9857
16Locked40.3987
17Locked40.91016
18Locked40.9836
19Locked40.3747
20Locked40.9817
21Locked40.9924
22Locked40.9734
23Locked40.3854
24Locked40.9813
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agp_236
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Re: very slow internet speed speed and intermitted service

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370017141512064 qam2
26030020641.8512064 qam1
33940025941.5512064 qam4
44620016641512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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agp_236
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Re: very slow internet speed speed and intermitted service

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt057-b.cm



Primary Downstream Service Flow

SFID123598
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID123597
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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jbrennand
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Message 9 of 9
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Re: very slow internet speed speed and intermitted service

Stats all good. Lets see the BQM.

Its may be a wifi only issue. Is the wifi ok if you are sat on top of the Hub and it deteriorates as you move away

And are the issues only evident on wifi connections - or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on a computer/laptop connected on a Cat5e/6/7 cable to help diagnose whether it is just a wifi issue or it could be network connection related?

Also what are the various Hub lights showing/doing when this happens?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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