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k-a-r-a-s
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very slow (6 Mbps) download speed on M500 for the last few days

I was getting 550 Mbps down / 35 Mbps up until this week, when the speed dropped to 6 Mbps down / 25 Mbps up. I called 150, and the automated response said there are problems at my postcode, and fixing them takes longer than usual -- no ETA was given. Considering that the download speed is well below the guaranteed speed of 258 Mbps, and this has been case for a few days now, I would like to get an ETA for the fix.

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MikeRobbo
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Alessandro Volta
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Re: very slow (6 Mbps) download speed on M500 for the last few days

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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k-a-r-a-s
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Re: very slow (6 Mbps) download speed on M500 for the last few days

Thanks for a quick reply.

> Have you checked the 'Check Service Status' at the top of the page ?

Yes, and there is nothing there.

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area.

I did, and got the same message as I got from 150: "Engineers are working in your area ... This is a really complex issue and taking us a little longer than usual". No ETA was given.

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MikeRobbo
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Alessandro Volta
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Re: very slow (6 Mbps) download speed on M500 for the last few days

Nothing anybody can do until the work is finished.

Keep checking the 'Service Status'.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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