I am fed up.
As soon as lockdown hit my upload speeds slowed to under 1MBps during office hours. Late in the evening and pre-9am and also at weekends, the upload speeds picks up to a usable rate 6-35MBps range. My download speeds are fine.
I am working from home and has two kids home schooling we all need video calls at some point during the day but this is currently impossible at sud 1MBps.
I am on the 350MB down and 35Mb up package.
The engineer says it is a network problem because my cables and hub are fine. He was dealing with a similar call in the local area but said that Virgin won't fix it unless enough people are affected?
How can I force Virgin to provide a better and more reliable service. I will have to break covid restrictions and travel to an office so that I can work.
When I phone Virgin Media I am put on hold for 35-40 minutes and then cut off repeatedlty. The online chat service never responds.
I am appealing to Virgin Media to fix the service in my area - either at the cabinet or the exchange.
I am a broadband, tv, phone and mobile user - please help a good customer!!
T