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Message 21 of 26
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Re: upload speed is terrible NE5

hello paul

   sorry but i can do as many tests as its possible yet it wont fix this problem, even before virgin media took the upload speeds from 20 to 40 i never had a problem like this, this isnt my problem but virgin medias and it needs to put it right 

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Message 22 of 26
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Re: upload speed is terrible NE5

Hi Mark,

 

I have arranged for you connection to the router to be monitored for 7 days, once we have the information I will get back to you, we will be making sure you are getting what you should be to your router only this will confirm if it the service or the device you are using.

 

Kind regards

 

Paul.

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Message 23 of 26
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Re: upload speed is terrible NE5

hello paul 

 

   thanks very much 

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Message 24 of 26
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Re: upload speed is terrible NE5

You are very welcome Mark,

 

Once the team come back to me with the results I will come back to you with more information.

 

Regards

 

Paul.

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Message 25 of 26
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Re: upload speed is terrible NE5

hello paul

 just thought id let you know that ive tried many broadband speed tests last night and this morning and there is nothing wrong with my broadband speeds but the only problem i have is when i test the broadband speed on the Ookla speed site just thought id let you know 

 

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Message 26 of 26
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Re: upload speed is terrible NE5

Thank you geordiemark.

 

I'm sure Paul will be in touch asap. 

 

^Martin

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