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Message 11 of 26
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Re: upload speed is terrible NE5

this is what i get mike as follows 

https://www.speedtest.net/result/8931752970

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Message 12 of 26
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Re: upload speed is terrible NE5

sorry here is the test results 

Capture.JPG

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Message 13 of 26
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Re: upload speed is terrible NE5

Hello Mark

Have you tried the Virgin Server in Edinburgh to see if that is any different.

Regards Mike

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Message 14 of 26
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Re: upload speed is terrible NE5

hello mike 

Capture 2.JPG

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Message 15 of 26
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Re: upload speed is terrible NE5

Hello

Certainly something going on with your upstream, if you hang around a VM staff member will have a check on this for you and if need arrange an engineer for you as long as there are no local issues affecting your connection you can check yourself by click on "Check Service Status" top right of this page.

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Message 16 of 26
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Re: upload speed is terrible NE5

hello mike

will do thanks very much for all your help 🙂

 

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Message 17 of 26
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Re: upload speed is terrible NE5

Hello Mark

Always welcome.

Mike

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Message 18 of 26
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Re: upload speed is terrible NE5

Hi Mark,

 

Thank you for reaching out to us and welcome back to our community, I am sorry you are having issues with your upload speed.

 

I have checked everything coming into your property and also checked all the network side and cannot see any issues at all, every single thing is within spec.

 

If you are still have the same issue  you can set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us. Make sure you un-check the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture here  is the link you will need.

 

Kind regards

 

Paul.

 

 

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Message 19 of 26
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Re: upload speed is terrible NE5

hello paul

  the thing is paul it isnt within speck though is it, i am contracted to a 350 download and 40 upload going by my pictures does this look as though its ok to you because its sure as hell not ok by me, my virgin media box on the outside wall of my house is hanging on by a thread theres wires been cut but it doesnt look as though its caused any problems that i grant you but dont tell me everything is fine its not fine, i bought a new server costing me £1800 and without that upload speed of near 40 mb its not worth having 

  

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Message 20 of 26
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Re: upload speed is terrible NE5

Hi Mark, 

 

I appreciate where you are coming from, all our checks are showing no issues, even all the network checks are exactly where they should be, i agree the upload isn't right to find out more I advise you run the test for at leat a few days and see what it brings up.

 

Regards

 

Paul.

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